How can
we help?

Open the invitation link or Nommo app, choose Join an event, and enter the six-digit code shared by the organiser. You may be asked to sign in before you can contribute.

Check that all six digits are correct and that the event has not ended. If the code still does not work, ask the organiser to confirm the invitation or contact us with the event name and code.

Keep Nommo open and connected to a stable internet connection while uploads finish. Larger videos can take longer. If an upload stalls, retry on Wi-Fi and make sure Nommo has access to your photos.

The organiser chooses when guests can see the gallery. It may appear immediately, at the event wrap-up time, or after the photos have developed.

Event media is temporary and is normally deleted seven days after the event wrap-up. Download anything you want to keep before the displayed deletion date.

Apple emails a receipt to the Apple Account used for the purchase. You can also review your purchase history from your Apple Account settings.

App Store payments and refund decisions are handled by Apple. Visit reportaproblem.apple.com, sign in with the Apple Account used for the purchase, and follow Apple’s prompts.

Do not purchase the event again. Email us with your Nommo account email, the event name, purchase date and transaction ID so we can investigate.

Check your internet connection, confirm you are using the same email address as before, and request a fresh sign-in link. If you use Apple or Google sign-in, select the same provider you originally used.

On iPhone, open Settings, find Nommo, then enable Camera, Microphone and Photos as needed. Return to Nommo and try again.

Include your account email, device model, operating system, what you expected to happen and any error message you saw. Never send us your password or verification code.